Workplace Communication

Course Overview

This skill describes the ability to use effective communication techniques at the workplace,

while taking into consideration social and cultural differences.

It also includes interpreting, clarifying, analyzing and responding to information received,

as well as using effective negotiation skills to resolve conflicts for a win-win outcome.

Course Objectives

• Sources of information
within and outside the
organisation
• Types of information to be
received, clarified and
responded to and their
features
• Modes of
communications and
communication tools and
their characteristics
• Principles of effective
communications and
interpersonal techniques
• Internal and external
barriers to effective
communications
• Social and cultural
differences that impact
communications

Course Mode

Classroom

Course Code

TGS-2020513811

SKILL CODE: RET-COM-1002-1.1

SKILL TITLE: Workplace Communications

Course Duration

2 Days

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Brochure here

Categories: Career, Retail Operation (Level 1) Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Funding Chart
Course Funding

Funding Chart

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$380.00	$406.60	$380.00	$406.60	$380.00	$406.60
Singapore Citizens & PRs aged 21 years and above	$190.00	$216.60	$190.00	$216.60	$114.00	$140.60
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$114.00	$140.60	$114.00	$140.60	$114.00	$140.60

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.