On completion of this unit, learners will acquire service excellence skills and knowledge which will aid their service performance in their respective work.
At the end of the course learners are expected to be able to:
1. Recognise the Understand the Importance of Service Innovation in the Organization
2. Generate potential service innovation ideas to transform the customer experience
3. Evaluate potential service innovation ideas according to organizational evaluation criteria
4. Present mock-up of service innovation ideas to stakeholders
Classroom
Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
Download Course Brochure here.
| Individual Sponsored | Company Sponsored | |||||
| Non-SME | SME | |||||
| w/o GST | w GST | w/o GST | w GST | w/o GST | w GST | |
| Original Course Fee | $380.00 | $406.60 | $$380.00 | $406.60 | $380.00 | $406.60 |
| Singapore Citizens & PRs aged
21 years and above |
$190.00 | $216.60 | $190.00 | $216.60 | $114.00 | $140.60 |
| Singapore Citizens aged 40
years and above (Mid-Career Enhanced Subsidy) |
$114.00 | $$140.60 | $114.00 | $$140.60 | $114.00 | $$140.60 |
Career
(LEVEL 1) Cleaning & Environmental Services
(LEVEL 1) Cleaning & Environmental Services
Career
