Provide Quality Service (SF)

Course Overview

On completion of this module, the participant will be equipped with the knowledge and skills required in maintaining good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery.

Course Outline

Observe good personal grooming, proper hygiene standards and display of a positive image

• Donning of neat and clean uniform/personal attire prior to commencement of cleaning activities
• Checking of overall disposition to ensure proper grooming and hygiene standards are met prior to commencement of cleaning activities
• Courteous greeting and the prompt assistance given to customers
• Consistent maintenance of tools, equipment, and supplies on trolley and placement of trolleys
• Manning of the work area during official working hours

Maintain good interpersonal relationship and proper communication with customers

• Courteous greeting and prompt assistance is given to customers
• Display of good posture and positive body language that translates to approachability to customers
• Taking initiative in offering assistance to customers
• Attentive listening to customer requests, queries, needs and complaints

Practice good service delivery

• Donning of appropriate Personal Protective Equipment (PPE) prior to commencement of cleaning activities
• Confirming that appropriate safety measures are taken before commencement of cleaning activities
• Monitoring of time taken for work activities
• Recording of completed work activities on the job card

Course Duration

16 Hours

Mode of Assessment

Classroom

Course Fee

$260 without GST

$278.20 with GST

Funding is available for Singaporean and PRs

Certificate Obtained and Conferred by

• Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)