PROFESSIONAL IMAGE (LEVEL 1)

Course Overview

The course aims to help learners develop and maintain the right grooming and professional image that aligns to the Company’s standards and enable them to project a positive image for themselves and the Company. It also covers the skills and knowledge to equip service professionals with a customer-oriented mindset and encourages them to find creative ways to wow customers.

Course Objectives

The learners are expected to project positive and professional image at workplace
present themselves in a positive and professional manner (attire, presentation, body language)
provide go the extra mile service by fulfilling special requests
improve customer service through effective communication
escalate areas of improvement that may enhance customers’ experience.

Course Mode

Classroom

Course Duration

12.00 hours, 2 Days

Course Code

TGS-2020503217

SKILL CODE: RET-CEX-1010-1.1

SKILL TITLE: Service Excellence

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Categories: Career, Retail Operation (Level 1), Service Excellence Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Funding Chart
Course Funding

Funding Chart

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$350.00	$374.50	$350.00	$374.50	$350.00	$374.50
Singapore Citizens & PRs aged 21 years and above	$175.00	199.50	$175.00	$199.50	$105.00	$129.50
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$105.00	$129.50	$105.00	$129.50	$105.00	$129.50

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.

Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.