Product Demonstration (SFW)

Course Overview

This program will equip participants with skills and knowledge to respond effectively in challenging service situations. Service professionals are encouraged to demonstrate positive verbal and non-verbal communication skills during interaction with customers and when identifying issues leading to the service challenges. Organisational service recovery and escalation procedures in response to service challenges are also shared and practiced.

Course Objectives

• Importance of preparing
well for product
demonstrations
• Logistic checklists for
preparation of product
demonstrations
• Importance of ensuring
technical requirements
are met
• Relevant documents used
to aid in product
demonstrations
• Preparation of products
for demonstration
• Importance of complying
with Consumer Protection
(Fair Trading) Act
• Organisational
procedures for
preparation of product
demonstrations
• Methods of presentation
and demonstration of
products to customers
• Types of Information
about products and
services to be presented
• Verbal and non-verbal
communication skills
used in product
demonstrations
• How to interact with
customers using
appropriate questioning
techniques

Course Mode

Classroom

Course Code

TGS-2020513755

SKILL CODE: RET-CEX-1006-1.1

SKILL TITLE: Product Demonstration

Course Duration

2 Days

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Course Brochure here

Categories: Career, PROGRESSIVE WAGE MODEL (PWM) for Retail Sector, PROGRESSIVE WAGE MODEL COURSES(PWM), Retail Operation (Level 1) Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Funding Chart
Course Funding

Funding Chart

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$420.00	$453.60	$420.00	$453.60	$420.00	$453.60
Singapore Citizens & PRs aged 21 years and above	$210.00	$243.60	$210.00	$243.60	$126.00	$159.60
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$126.00	$159.60	$126.00	$159.60	$126.00	$159.60

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.