People and Relationship Management (Level 1)

Course Details

Course Code: TGS-2021006708

Course Overview

People and Relationship Management Level 1 is essential because Carrie Academy International believe that it is critically important for workers in the Retail and Services sector to work towards maintaining a work environment that is culturally cohesive and harmonious. This will allow workers to display higher performance standards and able to approach customers with more tact and care. We have an existing pool of clientele in Retail and Service industry who wishes to enhance on their organization’s service standards and groom service professionals with the skills and competencies to engage customers with a positive and professional image, and service-oriented mindset.

Course Objectives

1. Recognise the importance of inclusiveness when working in a diverse service environment

2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment

3. Demonstrate resilience when faced with challenges in a diverse service environment

4. Monitor own actions in handling diversity in the diverse service environment

Course Mode

Classroom

Course Duration

16.00 hours, 2 Days

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Course Brochure here.

Categories: Career, Service Excellence Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Course Fee
Course Funding

Course Fee

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$420.00	$453.60	$420.00	$453.60	$420.00	$453.60
Singapore Citizens & PRs aged 21 years and above	$210.00	$243.60	$210.00	$243.60	$126.00	$159.60
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$126.00	$159.60	$126.00	$159.60	$126.00	$159.60

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.