SERVICE PLANNING AND IMPLEMENTATION (LEVEL 1)

Course Details

Course Code: TGS-2021005687

On completion of this unit, the learner will have Implement Operations for Service Excellence skills and knowledge.

-Importance of one’s role in the service value chain

-Sources of information commonly sought by organisation’s customers

-Principles of effective team communication -Organisation’s service standards

-Effective communication skills -Types of service performance issues

-Organisation’s service escalation process -Channels to identify service performance issues

-Recognise the role that one plays in the service value chain

-Deliver service as part of a team according to the organisation’s service standards

-Recognise opportunities and take initiative to assist colleagues in service delivery

-Recognise and escalate service performance issues that affect the organisation’s It refers to the ability to service standards

-Adhere to organisation’s professional code of conduct in service delivery

Classroom

8.50 hours, 2 Days

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Course Brochure here.

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$200.00	$214.00	$200.00	$214.00	$200.00	$214.00
Singapore Citizens & PRs aged 21 years and above	$100.00	$114.00	$100.00	$114.00	$60.00	$74.00
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$60.00	$74.00	$60.00	$74.00	$60.00	$74.00

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.