Service Leadership (Level 1)

Course Overview

On successful completion of this unit the participant will have the knowledge and skills to develop and maintain professional image that aligns to and support the organisation vision,

mission and value and includes store image and customer service standards

Course Objectives

Delivery of Retail Service Excellence
Maintain Professional Image
Maintain Personal Hygiene
Apply Retail Etiquette in dealing with customers

Course Mode

Classroom

Course Code

TGS-2019503055

SKILL CODE: RET-CEX-1014-1.1

SKILL TITLE: Service Leadership

Course Duration

8.00 hours, 1 Days

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Brochure here

Categories: Career, PROGRESSIVE WAGE MODEL (PWM) for Retail Sector, PROGRESSIVE WAGE MODEL COURSES(PWM), Retail Operation (Level 1), Service Excellence Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Funding Chart
Course Funding

Funding Chart

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$200.00	$216.00	$200.00	$216.00	$200.00	$216.00
Singapore Citizens & PRs aged 21 years and above	$100.00	$116.00	$100.00	$116.00	$60.00	$76.00
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$60.00	$76.00	$60.00	$76.00	$60.00	$76.00

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.