Customer Service Excellence for Food Services (Level 1) PWM F&B

Course Overview

This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers.

They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.

Course Objectives

Project a professional image and persona
Cater to the needs and expectations of customers
Demonstrate the qualities of a service professional
Demonstrate effective communication skills
Provide personalized service based on customer’s preferred choice
Escalate areas of improvements and service challenges

Course Mode

Classroom

Course Code

TGS-2023020237

Course Duration

1 Days

Certificate Obtained and Conferred by

Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)

Download Brochure here

Categories: Food Safety, PROGRESSIVE WAGE MODEL (PWM) for Food services sector, PROGRESSIVE WAGE MODEL COURSES(PWM) Tags: customer, hotels, retail, service, skillsfuture, skillsfuturecredits, wsq

Funding Chart
Course Funding

Funding Chart

	Individual Sponsored		Company Sponsored
			Non-SME		SME
	w/o GST	w GST	w/o GST	w GST	w/o GST	w GST
Original Course Fee	$190.00	$205.20	$190.00	$205.20	$190.00	$205.20
Singapore Citizens & PRs aged 21 years and above	$95.00	$110.20	$95.00	$110.20	$114.00	$$72.20
Singapore Citizens aged 40 years and above (Mid-Career Enhanced Subsidy)	$57.00	$$72.20	$57.00	$$72.20	$57.00	$$72.20

Course Funding

Singaporeans and Permanent Residents (PRs) above the age of 21 are eligible for SSG funding. The funding amount is between 50-70% of course fees, depending on age and income-level.
Terms and conditions apply for funding. You must successfully complete the course in order to be eligible for funding. In the event you do not pass the course, you will need to make payment of the full course fee.
Skillsfuture Credit Eligible.